Dispatch Coordinator: On-Time Deliveries & Customer Care

United Natural Foods, Inc.; Pennsylvania; On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health insurance

401(k) plan

Vacation time

Job summary

United Natural Foods, Inc. is seeking a Dispatch Coordinator to ensure on-time departures by dispatching trucks and monitoring drivers. You will communicate with customers about late deliveries and maintain exceptional service.

Responsibilities include processing invoices, tracking shipments with SCI and PeopleNet Link, re-dispatching as needed, and supporting customer care with escalations. The role requires strong organizational skills and the ability to work in a fast-paced environment.

Qualifications

• Transportation/Dispatch experience preferred but not required.
• Familiarity with DOT rules and regulations.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office applications.
• Ability to work in a fast-paced environment.

Responsibilities

• Process customer invoices and assemble delivery paperwork.
• Monitor shipping and route progress using SCI and PeopleNet Link, verify on-time arrivals.
• Break down driver packets and manage customer invoice processing.
• Collaborate with customer care to notify clients of late truck updates.
• Engage with customer care for service escalations and resolution.
• Sort, separate, and file invoices, route packets, and driver inspections.
• Complete data entry for equipment information, driver start/end times, and actual delivery times.
• Handle all incoming calls and emails professionally.
• Re-dispatch drivers as needed to ensure coverage and on-time deliveries.
• Dispatch repair services for equipment breakdowns and manage accident reporting procedures.

Skills

Dispatch experience

Customer service

Organizational skills

Communication skills

Attention to detail

Tools

SCI

PeopleNet Link

Job description

United Natural Foods, Inc. is seeking a Dispatch Coordinator to ensure on-time departures by dispatching trucks and monitoring drivers. You will communicate with customers about late deliveries and maintain exceptional service.

Responsibilities include processing invoices, tracking shipments with SCI and PeopleNet Link, re-dispatching as needed, and supporting customer care with escalations. The role requires strong organizational skills and the ability to work in a fast-paced environment.