Ops Coordinator

United Site Services; Stamford (CT); On-site; USD 48,000 - 62,000; Full time

Job summary

United Site Services is seeking an Operations Coordinator in Stamford, CT to manage daily transportation activities and ensure timely service and delivery goals. The role involves guiding drivers, handling customer calls, and coordinating with the customer service team to schedule deliveries.

The position emphasizes strong organizational skills, teamwork, and customer service, with daily on-site responsibilities and collaboration with field staff to resolve issues and improve routes.

Qualifications

• Customer-facing experience and strong communication.
• Ability to organize and prioritize tasks.
• Comfort coordinating with multiple stakeholders.

Responsibilities

• Communicate schedules and route changes to drivers.
• Handle customer call-ins and update delivery times.
• Call customers about issues like locked gates and missed services.
• Support drivers during emergencies with resources.
• Coordinate deliveries with the customer service team.
• Post routes and sequences, manage pickups/deliveries.
• Review driver manifests and document notes with drivers.
• Conduct end-of-day manifest checks for accuracy.
• Keep Operations Manager informed about issues and resolutions.
• Perform other duties as assigned.

Skills

Customer Service

Teamwork

Organization

Job description

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time. This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.

Essential Functions

• Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
• Handle all customer call-ins and updates customer on expected delivery/service times
• Make outgoing calls to customers regarding issues such as locked gates and missed services
• Support drivers during reported emergencies and provide appropriate resources to assist with issues
• Work with the customer service department on scheduling deliveries or services
• Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
• Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information
• Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
• Keep Operations Manager updated on issues and resolution of issues
• Perform other duties as assigned

Qualifications

• Customer Service
• Teamwork
• Organization