Dynamic Dispatch & Logistics Coordinator

United Site Services; Stamford (CT); On-site; USD 48,000 - 62,000; Full time

Job summary

United Site Services is seeking an Operations Coordinator in Stamford, CT to manage daily transportation activities and ensure timely service and delivery goals. The role involves guiding drivers, handling customer calls, and coordinating with the customer service team to schedule deliveries.

The position emphasizes strong organizational skills, teamwork, and customer service, with daily on-site responsibilities and collaboration with field staff to resolve issues and improve routes.

Qualifications

• Customer-facing experience and strong communication.
• Ability to organize and prioritize tasks.
• Comfort coordinating with multiple stakeholders.

Responsibilities

• Communicate schedules and route changes to drivers.
• Handle customer call-ins and update delivery times.
• Call customers about issues like locked gates and missed services.
• Support drivers during emergencies with resources.
• Coordinate deliveries with the customer service team.
• Post routes and sequences, manage pickups/deliveries.
• Review driver manifests and document notes with drivers.
• Conduct end-of-day manifest checks for accuracy.
• Keep Operations Manager informed about issues and resolutions.
• Perform other duties as assigned.

Skills

Customer Service

Teamwork

Organization

Job description

United Site Services is seeking an Operations Coordinator in Stamford, CT to manage daily transportation activities and ensure timely service and delivery goals. The role involves guiding drivers, handling customer calls, and coordinating with the customer service team to schedule deliveries.

The position emphasizes strong organizational skills, teamwork, and customer service, with daily on-site responsibilities and collaboration with field staff to resolve issues and improve routes.