Logistics Operations & Dispatch Coordinator

Federal Express Corporation; Troutdale (OR); On-site; USD 29,000 - 51,000; Full time

Job summary

Federal Express Corporation is seeking a dispatcher to coordinate pickup and delivery operations in Oregon. The role involves dispatching linehaul equipment, monitoring service metrics, and addressing customer issues to maintain high satisfaction.

You will ensure DOT compliance and maintain accurate equipment records, with potential for driver training activities. The position emphasizes strong communication, multitasking, and data interpretation skills, using Vision/VRP systems and Microsoft

Qualifications

• Customer service or dock operations experience preferred.
• Strong time management and multitasking abilities.
• Good verbal and written communication skills.
• Ability to read and interpret numerical data.
• Proficient in Microsoft Office and related software.

Responsibilities

• Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis.
• Coordinates the dispatch of linehaul transportation equipment and enters dispatch events into the system.
• Investigates customer service complaints and resolves issues to ensure satisfaction.
• Ensures DOT compliance and maintains equipment records.
• May organize, plan and/or execute driver training classes.

Skills

Customer service

Time management

Communication skills

Data interpretation

Microsoft Office

Education

High school diploma or GED

Tools

Vision/VRP systems

Job description

Federal Express Corporation is seeking a dispatcher to coordinate pickup and delivery operations in Oregon. The role involves dispatching linehaul equipment, monitoring service metrics, and addressing customer issues to maintain high satisfaction.

You will ensure DOT compliance and maintain accurate equipment records, with potential for driver training activities. The position emphasizes strong communication, multitasking, and data interpretation skills, using Vision/VRP systems and Microsoft