Dispatch & Front Desk Specialist (Restoration)

Servpro Industries, Inc.; Villa Rica (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Wellness resources

Job summary

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is seeking a Dispatch/Receptionist to connect customers with our emergency services teams and deliver exceptional support in a fast-paced environment.

You will answer calls, enter leads, keep clients updated, coordinate dispatches, assist with admin tasks, and help maintain an organized office and efficient workflow. This role offers advancement opportunities and Training & Development within a supportive SERVPRO team.

Qualifications

• High school diploma or equivalent; business or communication education is a plus.
• Experience in a dispatch or receptionist role in restoration or service industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office Suite and dispatch software.
• Customer-focused with problem-solving mindset.
• Reliable and punctual with a strong work ethic.

Responsibilities

• Answer calls and direct to team members.
• Enter lead calls and FNOL into the system.
• Provide updates to clients and schedule follow-ups.
• Maintain dispatch system and collaborate with vendors.
• Assist with administrative tasks and data entry.
• Greet visitors and provide professional customer service.
• Monitor WIP board for trends and bottlenecks.
• Coordinate production and on-call schedules.
• Ensure timely dispatch of lead calls and referrals.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Attention to detail

Education

High school diploma

Business/communication education

Tools

Microsoft Office

Dispatch software

Job description

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is seeking a Dispatch/Receptionist to connect customers with our emergency services teams and deliver exceptional support in a fast-paced environment.

You will answer calls, enter leads, keep clients updated, coordinate dispatches, assist with admin tasks, and help maintain an organized office and efficient workflow. This role offers advancement opportunities and Training & Development within a supportive SERVPRO team.