Dispatch/Receptionist

Servpro Industries, Inc.; Villa Rica (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Wellness resources

Job summary

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is seeking a Dispatch/Receptionist to connect customers with our emergency services teams and deliver exceptional support in a fast-paced environment.

You will answer calls, enter leads, keep clients updated, coordinate dispatches, assist with admin tasks, and help maintain an organized office and efficient workflow. This role offers advancement opportunities and Training & Development within a supportive SERVPRO team.

Qualifications

• High school diploma or equivalent; business or communication education is a plus.
• Experience in a dispatch or receptionist role in restoration or service industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office Suite and dispatch software.
• Customer-focused with problem-solving mindset.
• Reliable and punctual with a strong work ethic.

Responsibilities

• Answer calls and direct to team members.
• Enter lead calls and FNOL into the system.
• Provide updates to clients and schedule follow-ups.
• Maintain dispatch system and collaborate with vendors.
• Assist with administrative tasks and data entry.
• Greet visitors and provide professional customer service.
• Monitor WIP board for trends and bottlenecks.
• Coordinate production and on-call schedules.
• Ensure timely dispatch of lead calls and referrals.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Attention to detail

Education

High school diploma

Business/communication education

Tools

Microsoft Office

Dispatch software

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

About the Role:

Join SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties as a Dispatch/Receptionist, where you'll be the vital link between our customers and our team. In this dynamic role, you'll help coordinate emergency services while providing exceptional customer support in a fast-paced environment.

Responsibilities:

• Answer incoming calls and direct them to the appropriate team members.
• Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
• Maintain communication with clients to provide updates on service status & complete follow up calls to schedule.
• Assist with administrative tasks, including data entry and filing.
• Manage customer inquiries and resolve issues promptly and professionally.
• Maintain an organized and efficient dispatch system.
• Coordinate with vendors and suppliers as needed for service delivery.
• Support marketing efforts by promoting services to potential clients.
• Greet and welcome visitors in a professional and friendly manner.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
• Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
• Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
• Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
• Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.

Requirements:

• High school diploma or equivalent; additional education in business or communication is a plus.
• Proven experience in a dispatch or receptionist role, preferably in the restoration or service industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Proficient in Microsoft Office Suite and dispatch software.
• Customer-focused attitude with a problem-solving mindset.
• Reliable and punctual with a strong work ethic.

About Us:

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties has been a trusted leader in the restoration industry for over 20 years. Our commitment to quality service and customer satisfaction has made us a favorite among homeowners and businesses alike. Join our team and experience a supportive work environment where your contributions are valued and recognized.