Dispatch Receptionist

SERVPRO of Citrus County; Beverly Hills (CA); On-site; USD 13,776 - 17,908; Full time

Benefits offered by this job

Competitive pay rate

Opportunity to learn and grow

Service to the Community

Job summary

A restoration franchise in Beverly Hills is seeking a Dispatch Receptionist to help manage customer calls and job scheduling. The ideal candidate will excel in communication, organization, and multitasking in a fast-paced environment. Required qualifications include 2+ years of administrative experience and proficiency in Microsoft Office. The role offers a competitive hourly wage ranging from $10.00 to $13.00, along with the opportunity for professional growth within the franchise.

Qualifications

• 2+ years of administrative or office-related experience.
• Outstanding written and verbal communication skills.
• Self-motivated and goal-oriented.

Responsibilities

• Receive general phone calls and greet visitors.
• Coordinate crew and job scheduling.
• Perform detailed and accurate data entry.

Skills

Excellent communication skills

Organizational skills

Proficiency in Microsoft Office

Ability to work in a fast-paced environment

Education

Minimum of HSD/GED

Associate's/Bachelor’s degree preferred

Tools

Microsoft Office

Xactimate

Job description

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Dispatch Receptionist. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super‑excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities

• Receive general phone calls and greet visitors
• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry, including analyzing dispatch reports
• Coordinate crew and job scheduling
• Assist other departments, as needed

Qualifications

• 2+ year(s) of administrative or office‑related experience and business experience
• Working knowledge of current business software technologies is required
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Customer service experience, quality assurance, and scheduling a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self‑motivated and goal‑oriented
• Capability to work in a fast‑paced, team‑oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associate's/Bachelor’s degree preferred
• Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Compensation: $10.00 - $13.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you.

Apply here.

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Why Consider a Career with SERVPRO?

• Service to the Community
• Being Part of a Team
• Stability & Growth

The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face to face life experiences.