Receptionist - Dispatch Coordinator

SERVPRO Team Locandro; Town of Florida (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training & development

Vision insurance

Dental insurance

Competitive compensation

Paid training

Career progression

Personal and professional development

Job summary

SERVPRO Team Locandro in Town of Florida, NY is seeking a Receptionist-Dispatcher to join our in-office team. This full-time position handles front desk duties and dispatch coordination for restoration projects.

You will answer calls, manage emails, schedule teams, and maintain customer records using multiple software systems. The role emphasizes accuracy, communication, and teamwork, with opportunities for advancement.

Qualifications

• At least 2 years of customer service and/or office-related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft programs (Basic Excel spreadsheets, intermediate Outlook for emails) and ability to learn new software programs
• Ability to effectively multi-task
• Prior dispatch experience helpful
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• High school diploma/GED (preferred)
• Must be knowledgeable in relevant computer applications
• Bilingual (English/Spanish) preferred

Responsibilities

• Receive incoming calls and emails about past services, follow ups on current projects, general inquiries about business and other routine communications
• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain software so that appropriate teams are routed accordingly and customer information is input properly
• Perform detailed and accurate data entry in multiple systems.
• Collaborate and assist with other departments, as needed

Skills

Customer service

Office experience

Verbal and written communication

Microsoft Office

Multitasking ability

Dispatch experience helpful

Bilingual English/Spanish preferred

Education

High school diploma/GED (preferred)

Tools

Microsoft Excel

Outlook

Job description

Receptionist – Dispatcher Job Posting

SERVPRO Team Locandro is hiring a Receptionist - Dispatch Coordinator!

This is an in person, full time position.

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Competitive compensation
• Paid training
• Career progression
• Personal and professional development
• And more!

Key Responsibilities

• Receive incoming calls and emails about past services, follow ups on current projects, general inquiries about business and other routine communications
• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain software so that appropriate teams are routed accordingly and customer information is input properly
• Perform detailed and accurate data entry in multiple systems.
• Collaborate and assist with other departments, as needed

Position Requirements

• At least 2 years of customer service and/or office-related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft programs (Basic Excel spreadsheets, intermediate Outlook for emails) and ability to learn new software programs
• Ability to effectively multi-task
• Prior dispatch experience helpful
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• High school diploma/GED (preferred)
• Must be knowledgeable in relevant computer applications
• Bilingual (English/Spanish) preferred

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO® Franchise is Independently Owned and Operated.

Compensation: $17.00 - $20.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.