Dispatch & Field Support Specialist

Flagger Force; Pennsylvania, United States, Northern America, Americas; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

401k with company match

Generous paid time off

On-site fitness facility

Paid holidays

Health savings account

Company paid benefits (long term-dis)

Employee assistance program

Tuition and education assistance

Employee appreciation events

Paid volunteer time off

Professional development opportunities

Job summary

Flagger Force is seeking an Operations Support Specialist to fulfill client demand through effective dispatch and field support, aligned with our values and mission.

You will apply SOPs, monitor incidents, and coordinate with field leadership to ensure safe, timely service. This role emphasizes teamwork, clear communication, and rapid problem solving during storm responses, with opportunities for growth.

Qualifications

• High School Diploma required.
• 1+ year experience with Microsoft Office products.
• Strong written and verbal communication skills.
• Ability to prioritize and multitask.
• Proven problem solving and dispatching skills.
• Strong critical thinking and decision making.
• Active listening and interpersonal skills.
• Steel-toed boots or ability to obtain before employment.

Responsibilities

• Understand and apply SOPs to daily tasks.
• Build and maintain relationships with Field Leadership for best client experience.
• Capture and record incidents and identify escalation paths.
• Exhibit excellent customer service including escalation/de-escalation.
• Work quickly and accurately during Storm Response.
• Monitor internal software and GPS tracking for dispatch.
• Collaborate cross-functionally to meet client needs in a timely, safe manner.
• Understand workzones and Pre Construction processes, relay information to field leadership and clients.
• Prioritize safety in all decisions about client orders.

Skills

Microsoft Office

Communication

Prioritization

Problem Solving

Dispatching

Critical Thinking

Decision Making

Active Listening

Interpersonal Skills

Steel-toed Boots

Education

High School Diploma

Associate's degree

Job description

Flagger Force is seeking an Operations Support Specialist to fulfill client demand through effective dispatch and field support, aligned with our values and mission.

You will apply SOPs, monitor incidents, and coordinate with field leadership to ensure safe, timely service. This role emphasizes teamwork, clear communication, and rapid problem solving during storm responses, with opportunities for growth.