Dispatch & Operations Support Specialist

Flagger Force; Hummelstown (Dauphin County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with company match

Paid time off

On-site gym

Paid holidays

Health savings account

Long-term disability

Employee assistance

Job summary

Flagger Force is seeking an Operation Support Specialist to ensure timely dispatch and robust job support, aligning with our values and mission. The role focuses on SOP adherence, customer service, and cross-functional collaboration to meet client needs safely and efficiently.

Responsibilities include incident documentation, escalation when needed, and real-time information sharing. A strong emphasis on accuracy, communication, and safety underpins daily operations across field and office teams.

Qualifications

• Proficiency with Microsoft Office (Word, Excel, Teams) required.
• Excellent written and verbal communication skills are essential.
• Ability to prioritize, solve problems, and make sound decisions.
• Experience with dispatching or field operations is a plus.

Responsibilities

• Understand and apply all SOPs to daily tasks.
• Build and maintain positive relationships with Field Leadership for the best client experience.
• Capture and accurately record incidents reported by field personnel and escalate as needed.
• Provide excellent customer service with appropriate escalation/de-escalation.
• Assist during Storm Response with speed and accuracy while maintaining safety.
• Maintain knowledge of office and field policies to assist staff.
• Monitor and share information using internal software and systems.
• Use GPS tracking to monitor locations of field employees and equipment for optimal routing.

Skills

Microsoft Office

Dispatching

Communication

Prioritization

Problem solving

Critical thinking

Decision making

Active listening

Interpersonal skills

Steel-toed boots

Education

High School Diploma

Associate's degree

Job description

Flagger Force is seeking an Operation Support Specialist to ensure timely dispatch and robust job support, aligning with our values and mission. The role focuses on SOP adherence, customer service, and cross-functional collaboration to meet client needs safely and efficiently.

Responsibilities include incident documentation, escalation when needed, and real-time information sharing. A strong emphasis on accuracy, communication, and safety underpins daily operations across field and office teams.