Dispatch & Client Experience Specialist

Flagger Force; Hummelstown (Dauphin County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with match

Paid time off

On-site fitness facility

Paid holidays

Health savings account

Long-term disability

Life/AD&D

Employee assistance program

Job summary

Flagger Force is seeking an Operation Support Specialist to meet client demand through effective dispatch and job support, aligned with company values. You will coordinate field activities, monitor incidents, and ensure accurate record-keeping while delivering a high level of service.

The role emphasizes SOP adherence, cross-functional collaboration, and safety-conscious decision making during storms and peak times.

Qualifications

• Apply Standard Operating Procedures (SOPs) to daily tasks.
• Build and maintain positive relationships with Field Leadership for best client experience.
• Exhibit excellent customer service skills with escalation/de-escalation as needed.

Responsibilities

• Understand and apply SOPs to daily tasks.
• Capture and record incidents reported by field personnel and identify escalation paths.
• Maintain knowledge of office/field policies to assist staff.
• Monitor, record, and share information using internal software and systems.
• Utilize GPS tracking to monitor locations for dispatching orders.
• Work cross-functionally to meet client needs in a timely and safe manner.

Job description

Flagger Force is seeking an Operation Support Specialist to meet client demand through effective dispatch and job support, aligned with company values. You will coordinate field activities, monitor incidents, and ensure accurate record-keeping while delivering a high level of service.

The role emphasizes SOP adherence, cross-functional collaboration, and safety-conscious decision making during storms and peak times.