Dispatch Supervisor: Lead Scheduling & Field Ops

Intermountain Home Services, LLC.; Salt Lake City (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision plan

Dental plan

HSA options

401(k) with company match

Paid time off

Job summary

Superior Water & Air is seeking a Dispatch Supervisor to oversee day-to-day dispatch operations. You’ll manage a team of dispatchers coordinating field technicians, balance workloads, and maintain clear communication with customers to drive efficiency and service quality.

This is an ideal position for someone who thrives in a fast-paced environment, leads with accountability and empathy, and understands the importance of precision in scheduling and communication.

Qualifications

• 3–5 years of dispatch, scheduling, or service operations experience.
• Prior supervisory or team lead experience preferred.
• Proficiency in dispatching software, CRM tools, and workforce management platforms.
• Strong communication, organization, and problem-solving skills.
• Ability to remain calm and decisive in high-volume situations.
• Experience in home services, field operations, or multi-location scheduling a plus.
• Must pass background check and drug screening.

Responsibilities

• Lead, train, and coach a team of dispatchers across shifts and departments.
• Monitor daily job scheduling, routes, and dispatch flow to ensure on-time service.
• Collaborate with service managers and customer service to balance capacity and expectations.
• Identify and resolve scheduling conflicts and workflow issues in real time.
• Track and report on dispatch metrics such as response time and efficiency.
• Maintain dispatch SOPs and communication standards.
• Use dispatch software and CRM tools to assign jobs and update status.
• Assist with onboarding and ongoing dispatchers training.
• Participate in cross-functional meetings to improve scheduling strategy and coordination.
• Maintain calm, solutions-focused presence in a high-volume, service-driven environment.

Skills

Dispatch software

CRM tools

Workforce management

Leadership

Communication

Organization

Problem-solving

Job description

Superior Water & Air is seeking a Dispatch Supervisor to oversee day-to-day dispatch operations. You’ll manage a team of dispatchers coordinating field technicians, balance workloads, and maintain clear communication with customers to drive efficiency and service quality.

This is an ideal position for someone who thrives in a fast-paced environment, leads with accountability and empathy, and understands the importance of precision in scheduling and communication.