Dispatch & Office manager

Performance Jobsite Solutions; Tunnel Hill (GA); In loco; USD 40.000 - 51.000; Tempo pieno

Descrizione del lavoro

Performance Jobsite Solutions is recruiting two Dispatch & Office Managers to lead a busy field service operation. You will oversee daily dispatch activities, technician scheduling, and customer communications, ensuring timely responses and smooth handoffs between day and evening teams.

Ideal candidates bring prior dispatch, field service, or operations experience, strong leadership, and excellent organizational skills.

Competenze

• Experience in dispatch, field service, logistics, or operations.
• Strong leadership and accountability capabilities.
• Excellent communication and customer service skills.
• Familiarity with CRM systems, dispatch software, GPS tracking or portals.

Mansioni

• Lead and coordinate daily dispatch activities and technician scheduling.
• Monitor and assign incoming service requests and work orders.
• Improve routing efficiency and monitor technician locations.
• Ensure smooth handoffs between day and evening dispatch teams.
• Coach and hold dispatch staff accountable; manage escalations.
• Maintain accurate records and clear inter-department communication.

Conoscenze

Dispatching

Leadership

Customer service

CRM systems

GPS tracking

Excel

Strumenti

Verizon Connect

GPS tracking software

Dispatch software

Descrizione del lavoro

PJS is recruiting two strong, motivated Dispatch & Office Managers for an established, growing commercial service company.We're not looking for someone who just wants to sit behind a desk and monitor a dispatch board. We need leaders who can manage people, solve problems, make decisions, and keep a busy field service operation running efficiently.If you're organized, level-headed, confident, and comfortable taking ownership of a team, we want to talk to you!Position DetailsPay: $1,000 per weekPositions Available: 2Day Shift: Monday–Friday, 8:00 AM–5:00 PMEvening Shift: Monday–Friday, 2:00 PM–11:00 PMWeekend Availability: Rotating on-call responsibilitiesEmployment: Full-time, temp-to-hire opportunityWhat You'll Be Responsible ForDispatch & Daily OperationsLead and coordinate daily dispatch activities and technician scheduling.Manage incoming service requests, open work orders, and technician assignments.Monitor technician locations using GPS tracking systems and improve routing efficiency.Identify coverage gaps, reduce unnecessary drive time, and ensure priority calls are handled quickly.Coordinate with field managers, technicians, and other departments to keep jobs moving.Ensure a smooth transition between day and evening dispatch teams.Leadership & Team PerformanceLead, coach, and hold dispatch personnel accountable.Monitor technician productivity, sales performance, and weekly goals.Identify performance issues and work with management to develop solutions.Make decisions independently and handle escalations professionally.Help train employees and improve daily operating procedures.Customer Service & Job QualityHandle customer and technician communications through phone, email, and customer portals.Monitor overdue work orders, callbacks, and incomplete documentation.Follow up on pending approvals, quotes, and completed jobs awaiting invoicing.Resolve customer concerns and operational issues in a timely manner.Maintain accurate records and clear communication across departments.Operational EfficiencyMonitor overtime, labor utilization, and unnecessary expenses.Review operational reports and identify opportunities for improvement.Help ensure technicians are being utilized efficiently throughout the day.Support fleet coordination, scheduling, and service coverage.What We're Looking ForPrevious dispatch, field service, logistics, or operations experience preferred.Leadership or supervisory experience is a strong plus.Strong organizational and multitasking skills.Excellent communication and customer service skills.Comfortable managing multiple phone lines and handling high call volumes.Experience with CRM systems, dispatch software, GPS tracking, or customer portals preferred.Familiarity with Verizon Connect, Microsoft Office, Excel, and similar systems is a plus.Ability to analyze information, solve problems, and make sound decisions.Calm, rational, and professional under pressure.Willingness to take ownership and hold others accountable.Experience in commercial service, plumbing, HVAC, electrical, transportation, or another fast-paced field service environment is a plus.The Type of Person We WantWe're looking for someone who doesn't need to be told what to do every hour.Someone who sees a problem and works toward a solution. Someone who can lead a team, make tough decisions, stay organized when things get hectic, and follow through on what they say they're going to do.You don't have to know every system on day one. We're willing to train the right person.Strong leadership, common sense, accountability, and a willingness to learn are what matter most.Interested? Apply Today!