Dispatch & Customer Success Coordinator — Evening Shift

HighGround Restoration Group.; Bound Brook, Northern (NJ, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Zero-cost medical plans

Dental insurance

Vision insurance

FSA/HSA

Job summary

Northeast Power Dry in Bound Brook, NJ is seeking a Dispatch/Customer Success Coordinator to schedule crews, coordinate daily production activities, and serve as the link between customers, technicians, and internal teams.

This full-time clerical role requires a high school diploma, willingness to work 3:00 PM–11:00 PM with weekend shifts, and strong communication, organization, and multitasking skills. Competitive pay and comprehensive benefits are offered.

Qualifications

• High school diploma or GED required.
• Previous dispatching or scheduling experience preferred.
• Ability to work 3:00 PM–11:00 PM, weekends 7:00 AM–4:00 PM, overtime as needed, and some holidays.
• Strong listening and communication skills.
• Positive and professional attitude.
• Punctual, dependable, and reliable.
• Highly organized and detail-oriented.
• Comfortable working in a fast-paced environment.
• Ability to manage multiple priorities and quickly switch between tasks without sacrificing accuracy.
• Strong time-management and prioritization skills.
• Ability to prioritize work based on customer and service demands.
• Familiarity with local streets, highways, cities, and towns.

Responsibilities

• Manage and support the daily work schedule for approximately 10+ production team members.
• Schedule and dispatch technicians, work crews, equipment, and service vehicles.
• Maintain the production planner and proactively fill scheduling gaps caused by cancellations or rescheduling.
• Plan efficient service routes based on technician availability, skill sets, customer needs, equipment requirements, and geographic location.
• Monitor production schedules and routes throughout the day.
• Maintain accurate attendance rosters for technicians and helpers.
• Coordinate vehicle and equipment movement.
• Answer customer calls promptly and assist with scheduling.
• Provide customers and internal departments with timely job updates.
• Work closely with Customer Service Coordinators to ensure each job is handled accurately and efficiently.
• Update job tickets and internal records as needed.
• Identify scheduling, productivity, or communication concerns involving the Production Team or Call Center
• Escalate concerns requiring additional attention to the Department Manager or Area Management

Skills

Strong communication

Time management

Organized

Detail-oriented

Customer-focused

Education

High school diploma or GED

Job description

Northeast Power Dry in Bound Brook, NJ is seeking a Dispatch/Customer Success Coordinator to schedule crews, coordinate daily production activities, and serve as the link between customers, technicians, and internal teams.

This full-time clerical role requires a high school diploma, willingness to work 3:00 PM–11:00 PM with weekend shifts, and strong communication, organization, and multitasking skills. Competitive pay and comprehensive benefits are offered.