Dispatch/Customer Success Coordinator

HighGround; Bound Brook, Bridgewater (NJ, MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Multiple medical plans

Dental insurance

Vision insurance

FSA

HSA

Disability insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Voluntary benefits

Job summary

Northeast Power Dry is seeking a dependable Customer Success Coordinator to manage daily schedules for our production team and act as the liaison between customers, technicians, and internal departments. The role includes coordinating crews, routes, and service vehicles to ensure timely updates and efficient project flow.

Ideal candidates are highly organized, with strong communication skills, able to handle fast-paced environments, and available for the 3:00 PM–11:00 PM evening shift with

Qualifications

• High school diploma or GED required.
• Previous dispatching or scheduling experience preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage daily work schedules for production team members.
• Dispatch technicians, crews, equipment, and service vehicles.
• Maintain attendance rosters and update internal records.
• Provide timely job updates to customers and internal teams.
• Escalate scheduling or production issues to management.

Skills

Scheduling

Dispatching

Customer communication

Time management

Organized

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatch/Customer Success Coordinator

FullTime CLERICAL BOUND BROOK, NJ, Bridgewater, NJ, US

30 days ago Requisition ID: 3114

Salary Range: $20.00 To $22.00 Hourly

Customer Success Coordinator

Northeast Power Dry is seeking a dependable, organized, and customer-focused Customer Success Coordinatorto coordinate the daily operations of our production team. In this role, you'll schedule crews, communicate with customers, and help ensure projects run efficiently from start to finish.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.

About Northeast Power Dry

Founded in 1986, Northeast Power Dry is a leading restoration and reconstruction company serving residential and commercial customers throughout New Jersey and the surrounding region. We specialize in water damage mitigation, mold remediation, fire and smoke restoration, reconstruction, and emergency response services.

Our mission is to restore not only properties, but peace of mind, by delivering exceptional service with integrity, urgency, and craftsmanship. We invest in our employees through training, promote from within whenever possible, and foster a collaborative culture built on teamwork, accountability, and continuous improvement.

Schedule

• Training Schedule: Monday–Friday, 7:00 AM–4:00 PM


• Regular Schedule: Evening shift, 3:00 PM–11:00 PM


• Overtime and some holidays as needed


• Schedule is subject to change based on business needs.

What You'll Do

As a Customer Success Coordinator, you will help oversee and coordinate the daily schedules of our Project Managers and Production Team. You'll serve as an important link between customers, technicians, and internal departments to ensure jobs are scheduled efficiently and customers receive timely updates.

Key responsibilities include:

Manage and support the daily work schedule for approximately 10+ production team members

Schedule and dispatch technicians, work crews, equipment, and service vehicles

Maintain the production planner and proactively fill scheduling gaps caused by cancellations or rescheduling

Plan efficient service routes based on technician availability, skill sets, customer needs, equipment requirements, and geographic location

Monitor production schedules and routes throughout the day

Maintain accurate attendance rosters for technicians and helpers

Coordinate vehicle and equipment movement

Answer customer calls promptly and assist with scheduling

Provide customers and internal departments with timely job updates

Work closely with Customer Service Coordinators to ensure each job is handled accurately and efficiently

Update job tickets and internal records as needed

Identify scheduling, productivity, or communication concerns involving the Production Team or Call Center

Escalate concerns requiring additional attention to the Department Manager or Area Management

What We're Looking For

High school diploma or GED required

Previous dispatching or scheduling experience preferred

Ability to work 3:00 PM–11:00 PM, weekends 7:00 AM–4:00 PM, overtime as needed, and some holidays

Strong listening and communication skills

Positive and professional attitude

Punctual, dependable, and reliable

Highly organized and detail-oriented

Comfortable working in a fast-paced environment

Ability to manage multiple priorities and quickly switch between tasks without sacrificing accuracy

Strong time-management and prioritization skills

Ability to prioritize work based on customer and service demands

Familiarity with—or the ability to quickly learn—local streets, highways, cities, and towns

We offer a comprehensive benefits package that includes:

Weekly pay

Choice of four medical plans, including one option at $0 payroll cost for employee coverage

Dental insurance with two plan options

Vision insurance

Flexible Spending Accounts (FSA) for medical and dependent care expenses

Health Savings Account (HSA) available with qualifying high-deductible plans

Company-paid short-term and long-term disability insurance

Company-paid $25,000 life insurance policy

401(k) with company match of up to 6%

Paid time off

Paid holidays

Voluntary ancillary benefits, including hospital, critical illness, and accident coverage

Join Our Team

Northeast Power Dry is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.