Dynamic Dispatch & Customer Success Coordinator

HighGround; North Brunswick Township (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Medical plans

Dental insurance

Vision insurance

FSA

HSA

Disability insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Voluntary benefits

Job summary

Northeast Power Dry is seeking a dependable, organized, and customer-focused Customer Success Coordinator to coordinate the daily operations of our production team. In this role, you'll schedule crews, communicate with customers, and help ensure projects run efficiently from start to finish.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.

Qualifications

• High school diploma or GED required.
• Previous dispatching or scheduling experience preferred.
• Ability to work 3:00 PM–11:00 PM, weekends 7:00 AM–4:00 PM, overtime as needed, and some holidays.
• Strong listening and communication skills.
• Positive and professional attitude.
• Punctual, dependable, and reliable.
• Highly organized and detail-oriented.
• Comfortable working in a fast-paced environment.
• Ability to manage multiple priorities and quickly switch between tasks without sacrificing accuracy.
• Strong time-management and prioritization skills.
• Ability to prioritize work based on customer and service demands.
• Familiarity with—or the ability to quickly learn—local streets, highways, cities, and towns.

Responsibilities

• Coordinate daily schedules for Project Managers and Production Team.
• Schedule and dispatch technicians, work crews, equipment, and service vehicles.
• Maintain production planner and fill scheduling gaps caused by cancellations or re­scheduling.
• Plan efficient service routes based on availability, skills, needs, equipment, and location.
• Monitor production schedules and routes throughout the day.
• Maintain attendance rosters for technicians and helpers.
• Coordinate vehicle and equipment movement.
• Answer customer calls promptly and assist with scheduling.
• Provide customers and internal departments with timely job updates.
• Work closely with Customer Service Coordinators to ensure each job is handled accurately and efficiently.
• Update job tickets and internal records as needed.
• Identify scheduling, productivity, or communication concerns and escalate as needed.

Skills

Scheduling

Dispatching

Customer service

Communication

Time management

Detail-oriented

Organized

Fast-paced environment

Education

High school diploma or GED

Job description

Northeast Power Dry is seeking a dependable, organized, and customer-focused Customer Success Coordinator to coordinate the daily operations of our production team. In this role, you'll schedule crews, communicate with customers, and help ensure projects run efficiently from start to finish.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.