Customer Success Scheduler & Dispatch

HighGround Restoration Group.; Bound Brook, Northern (NJ, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Medical plans

Dental insurance

Vision insurance

FSAs

HSA

Short/long-term disability insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Voluntary ancillary benefits

Job summary

Northeast Power Dry is seeking a dependable, organized Customer Success Coordinator to coordinate the daily operations of our production team. In this role, you'll schedule crews, communicate with customers, and help ensure projects run efficiently from start to finish.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.

Qualifications

• High school diploma or GED required.
• Ability to work 3:00 PM–11:00 PM, weekends 7:00 AM–4:00 PM, overtime as needed, and some holidays.
• Previous dispatching or scheduling experience preferred.

Responsibilities

• Manage and support the daily work schedule for approximately 10+ production team members.
• Schedule and dispatch technicians, work crews, equipment, and service vehicles.
• Maintain the production planner and fill scheduling gaps caused by cancellations or rescheduling.
• Plan efficient service routes based on technician availability, skill sets, customer needs, equipment requirements, and geographic location.
• Monitor production schedules and routes throughout the day.
• Maintain attendance rosters for technicians and helpers.
• Coordinate vehicle and equipment movement.
• Answer customer calls and assist with scheduling.
• Provide customers and internal departments with timely job updates.
• Work with Customer Service Coordinators to ensure accurate handling of jobs.

Skills

Scheduling

Dispatching

Customer service

Communication

Time management

Organizational skills

Education

High school diploma or GED

Job description

Northeast Power Dry is seeking a dependable, organized Customer Success Coordinator to coordinate the daily operations of our production team. In this role, you'll schedule crews, communicate with customers, and help ensure projects run efficiently from start to finish.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.