Dynamic Dispatch & Customer Success Specialist

HighGround; Bound Brook, Bridgewater (NJ, MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Multiple medical plans

Dental insurance

Vision insurance

FSA

HSA

Disability insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Voluntary benefits

Job summary

Northeast Power Dry is seeking a dependable Customer Success Coordinator to manage daily schedules for our production team and act as the liaison between customers, technicians, and internal departments. The role includes coordinating crews, routes, and service vehicles to ensure timely updates and efficient project flow.

Ideal candidates are highly organized, with strong communication skills, able to handle fast-paced environments, and available for the 3:00 PM–11:00 PM evening shift with

Qualifications

• High school diploma or GED required.
• Previous dispatching or scheduling experience preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage daily work schedules for production team members.
• Dispatch technicians, crews, equipment, and service vehicles.
• Maintain attendance rosters and update internal records.
• Provide timely job updates to customers and internal teams.
• Escalate scheduling or production issues to management.

Skills

Scheduling

Dispatching

Customer communication

Time management

Organized

Education

High school diploma or GED

Job description

Northeast Power Dry is seeking a dependable Customer Success Coordinator to manage daily schedules for our production team and act as the liaison between customers, technicians, and internal departments. The role includes coordinating crews, routes, and service vehicles to ensure timely updates and efficient project flow.

Ideal candidates are highly organized, with strong communication skills, able to handle fast-paced environments, and available for the 3:00 PM–11:00 PM evening shift with