Restoration Scheduling & Dispatch Coordinator

Power Dry; Bound Brook, Northern (NJ, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Medical plans with $0 cost option

Dental insurance

Vision insurance

FSA for medical/dependent care

HSA available with HDHPs

Short/Long disability insurance

Life insurance $25k

401(k) with up to 6% match

Paid time off

Paid holidays

Voluntary ancillary benefits

Job summary

Northeast Power Dry, a restoration and reconstruction company serving New Jersey, is seeking a Customer Success Coordinator to schedule crews and coordinate daily operations for our production team. You will be the key link between customers, technicians, and internal departments to ensure projects run smoothly from start to finish.

This role requires a high school diploma, dispatching or scheduling experience, and the ability to work 3:00 PM–11:00 PM, weekends 7:00 AM–4:00 PM, overtime as

Qualifications

• High school diploma or GED required.
• Previous dispatching or scheduling experience preferred.
• Ability to work 3:00 PM–11:00 PM, weekends 7:00 AM–4:00 PM, overtime as needed, and some holidays.
• Strong listening and communication skills.
• Positive and professional attitude.
• Punctual, dependable, and reliable.
• Highly organized and detail-oriented.
• Comfortable working in a fast-paced environment.
• Ability to manage multiple priorities and quickly switch between tasks without sacrificing accuracy.
• Strong time-management and prioritization skills.
• Ability to prioritize work based on customer and service demands.
• Familiarity with—or the ability to quickly learn—local streets, highways, cities, and towns.

Responsibilities

• Manage and coordinate the daily schedules of the production team and project managers.
• Schedule and dispatch technicians, work crews, equipment, and service vehicles.
• Maintain production planner and fill scheduling gaps caused by cancellations or rescheduling.
• Plan efficient service routes based on availability, skills, customer needs, equipment, and location.
• Monitor production schedules and routes throughout the day.
• Maintain attendance rosters for technicians and helpers.
• Coordinate vehicle and equipment movement.
• Answer customer calls promptly and assist with scheduling.
• Provide customers and internal departments with timely job updates.
• Work with Customer Service Coordinators to ensure accurate and efficient handling of jobs.
• Update job tickets and internal records as needed.
• Identify scheduling, productivity, or communication concerns and escalate as needed.

Education

High school diploma or GED

Job description

Northeast Power Dry, a restoration and reconstruction company serving New Jersey, is seeking a Customer Success Coordinator to schedule crews and coordinate daily operations for our production team. You will be the key link between customers, technicians, and internal departments to ensure projects run smoothly from start to finish.

This role requires a high school diploma, dispatching or scheduling experience, and the ability to work 3:00 PM–11:00 PM, weekends 7:00 AM–4:00 PM, overtime as