Dispatch & Customer Service Specialist | Hybrid Growth

Top Rank Plumbing; California; Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

Company uniforms

Opportunities for growth

Flexibility

Job summary

Top Rank Plumbing in Carmichael, CA is seeking a full-time Customer Service Specialist to organize and track service calls. The hybrid role offers a competitive $17–$20 per hour and a benefits package including a 401(k) and growth opportunities.

Responsibilities include dispatching, scheduling, workload forecasting, and updating customers on status and billing. Candidates should have 1+ years in dispatch or customer service and strong communication skills.

Qualifications

• 1+ years of dispatching or customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with computers and scheduling systems.
• Multitask, problem-solve, and stay organized in a fast-paced environment.
• Reliable, customer-focused, and able to work independently.

Responsibilities

• Manage the flow of incoming service calls and assign requests to technicians by skill and location.
• Schedule, dispatch, and maintain the dispatch board to keep operations running smoothly.
• Forecast service workload and follow up on pending work.
• Keep customers updated on service requests and billing.
• Manage maintenance agreements and process purchase orders.
• Handle customer inquiries and provide timely responses.

Skills

Dispatching experience

Customer service

Communication skills

Scheduling systems

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

ServiceTitan

Job description

Top Rank Plumbing in Carmichael, CA is seeking a full-time Customer Service Specialist to organize and track service calls. The hybrid role offers a competitive $17–$20 per hour and a benefits package including a 401(k) and growth opportunities.

Responsibilities include dispatching, scheduling, workload forecasting, and updating customers on status and billing. Candidates should have 1+ years in dispatch or customer service and strong communication skills.