Customer Service Specialist

Top Rank Plumbing; California; Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

Company uniforms

Opportunities for growth

Flexibility

Job summary

Top Rank Plumbing in Carmichael, CA is seeking a full-time Customer Service Specialist to organize and track service calls. The hybrid role offers a competitive $17–$20 per hour and a benefits package including a 401(k) and growth opportunities.

Responsibilities include dispatching, scheduling, workload forecasting, and updating customers on status and billing. Candidates should have 1+ years in dispatch or customer service and strong communication skills.

Qualifications

• 1+ years of dispatching or customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with computers and scheduling systems.
• Multitask, problem-solve, and stay organized in a fast-paced environment.
• Reliable, customer-focused, and able to work independently.

Responsibilities

• Manage the flow of incoming service calls and assign requests to technicians by skill and location.
• Schedule, dispatch, and maintain the dispatch board to keep operations running smoothly.
• Forecast service workload and follow up on pending work.
• Keep customers updated on service requests and billing.
• Manage maintenance agreements and process purchase orders.
• Handle customer inquiries and provide timely responses.

Skills

Dispatching experience

Customer service

Communication skills

Scheduling systems

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

ServiceTitan

Job description

At Top Rank Plumbing in Carmichael, CA, we believe that a smooth-running operation starts with a dynamic and efficient dispatcher. We're looking for a full-time Customer Service Specialist to join our team and play a vital role in keeping our service calls organized and on track. If you're a detail-oriented problem-solver with excellent communication skills and a passion for customer service, we want to hear from you. This position offers competitive pay of $17-$20 per hour and excellent benefits and perks such as:

• 401(k)
• Company uniforms
• Opportunities for growth
• Flexibility

GET TO KNOW THIS DISPATCH ROLE

As a Customer Service Specialist, each shift begins with you managing the flow of incoming service calls, ensuring that each request is assigned to the right technician based on skills and location. You're the go-to person for scheduling, dispatching, and maintaining the dispatch board, keeping everything running smoothly behind the scenes. You'll forecast the service workload, follow up on pending work, and keep customers updated on their service requests and billing. You'll also be managing maintenance agreements, processing purchase orders, and handling any customer inquiries that come your way. Your multitasking and attention to detail will keep everything on track.

To succeed in this role, you will need:

• High school diploma or equivalent
• 1+ years of dispatching or customer service experience
• Strong communication and interpersonal skills
• Proficiency with computers and scheduling systems
• Ability to multitask, problem-solve, and stay organized in a fast-paced environment
• Reliable, customer-focused, and able to work independently

Preferred Qualifications:

• Experience in the plumbing industry
• Familiarity with Microsoft Office and ServiceTitan
• Team-oriented with strong decision-making skills under pressure

Schedule:

This is a full-time, hybrid position. Typical schedule is Monday - Friday 9:00 am-5:00 pm.

GET TO KNOW OUR COMPANY

At Top Rank Plumbing, we're more than just a plumbing company – we're a close-knit team dedicated to delivering exceptional residential and commercial plumbing services. With our commitment to customer satisfaction and years of experience, we take pride in our professional, reliable, and cost-effective solutions. As a small business, we foster a flexible and supportive work environment where our employees thrive. Join us and enjoy the benefits of a competitive salary, opportunities for growth, and the stability of a fast-growing company!

Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.