CSR Dispatcher - Fast-Paced Plumbing Team, Growth & Bonuses

Soo Hipp Plumbing and Drains; Cerritos (CA); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Bonus based on performance

Free food & snacks

Health insurance

Vision insurance

Paid Time Off

Paid Holidays

Medical & Dental Benefits

Bonuses

Growth opportunities

Descripción de la vacante

Soo Hipp Plumbing and Drains is seeking an experienced CSR / Dispatcher to keep a busy plumbing team moving smoothly from 9:00 AM to 5:00 PM in-office in California. This role focuses on inbound calls, accurate job booking, and smart dispatching based on skill and urgency.

Ideal candidates bring 2+ years in trades dispatch/CSR, proficiency with ServiceTitan or Housecall Pro, and a friendly, professional phone presence.

Formación

• 2+ years of dispatching or CSR experience in trades (plumbing or HVAC).
• Experience using ServiceTitan or Housecall Pro.
• Strong multitasking and time-management skills.
• Excellent phone presence and fast-paced adaptability.
• Strong computer skills and ability to learn quickly.
• Detail-oriented, good communicator, patient and coachable.
• Value family-oriented, supportive team culture.

Responsabilidades

• Answer inbound calls with friendliness and professionalism.
• Book jobs using ServiceTitan or Housecall Pro.
• Dispatch technicians based on skill, schedule and urgency.
• Manage daily capacity board and follow-ups.
• Send confirmations and follow-up messages.
• Take payments and assist invoicing.
• Make outbound calls for memberships and reminders.
• Follow up on open estimates and approvals.
• Support smooth, organized office workflow.

Conocimientos

Customer service

Multitasking

Time management

Communication

Computer skills

Problem solving

Detail oriented

Teamwork

Phone presence

Herramientas

ServiceTitan

Housecall Pro

Descripción del empleo

Soo Hipp Plumbing and Drains is seeking an experienced CSR / Dispatcher to keep a busy plumbing team moving smoothly from 9:00 AM to 5:00 PM in-office in California. This role focuses on inbound calls, accurate job booking, and smart dispatching based on skill and urgency.

Ideal candidates bring 2+ years in trades dispatch/CSR, proficiency with ServiceTitan or Housecall Pro, and a friendly, professional phone presence.