Hybrid Customer Care & Dispatch Specialist

Cnected; Everett (WA); On-site; USD 31,684 - 34,440; Part time

Benefits offered by this job

Competitive Pay ($23 - $25/Hour)

Paid Time Off (PTO)

Medical, Dental and Life Insurance

401(k) with Company Match

Other Incentives and Growth Opportunities

Job summary

A plumbing service company is looking for a CCR/Dispatch Hybrid in Everett, WA. This role involves delivering outstanding customer service, assisting with call booking, and coordinating technical scheduling. The ideal candidate will have strong communication skills and organizational abilities. Compensation ranges from $23 to $25 per hour, along with competitive benefits including paid time off and insurance. Join a supportive team committed to excellence and growth.

Qualifications

• High school diploma or GED is required, Associate degree preferred.
• Strong customer service and communication skills needed.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) is essential.

Responsibilities

• Answer incoming customer calls promptly and provide excellent service.
• Assist with scheduling and dispatching technicians for service calls.
• Maintain accurate records in ServiceTitan.

Skills

Collaboration

Communication

Problem-solving

Adaptability

Time management

Attention to detail

Customer service

Teamwork

Initiative

Data analysis

Flexibility

Interpersonal skills

Education

High school diploma or GED (Associate degree preferred)

Tools

Microsoft Office (Excel, Word, PowerPoint)

ServiceTitan

Job description

A plumbing service company is looking for a CCR/Dispatch Hybrid in Everett, WA. This role involves delivering outstanding customer service, assisting with call booking, and coordinating technical scheduling. The ideal candidate will have strong communication skills and organizational abilities. Compensation ranges from $23 to $25 per hour, along with competitive benefits including paid time off and insurance. Join a supportive team committed to excellence and growth.