Dispatch & Customer Service Associate - Ready-Mix

Callanan-Industrie; City of Albany (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan

Wellness program

Growth opportunities

Job summary

Callanan Industries Inc. in New York state is seeking a customer service/dispatch professional to handle orders for ready-mixed concrete, schedule deliveries and dispatch trucks, and maintain strong communication with customers.

The role requires collaboration across departments and proactive reporting to managers, with overtime and weekend coverage as needed during peak seasons. Ideal candidates will have a high school diploma and experience in dispatch or readymix operations.

Qualifications

• High school diploma or equivalent.
• Dispatch experience preferred.
• Readymix experience preferred.

Responsibilities

• Take and process customer orders for ready-mixed concrete.
• Schedule orders and dispatch trucks.
• Communicate with customers and provide exceptional customer service.
• Collaborate with all departments.
• Organize and send requested reports and/or order information to customers.
• Inform the Customer Service/Dispatch Manager and sales department of problems or concerns.
• Communicate delivery slots to the Customer Service/Dispatch Manager when the schedule books up.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Teamwork

Communication

Safety compliance

Education

High school diploma

Job description

Callanan Industries Inc. in New York state is seeking a customer service/dispatch professional to handle orders for ready-mixed concrete, schedule deliveries and dispatch trucks, and maintain strong communication with customers.

The role requires collaboration across departments and proactive reporting to managers, with overtime and weekend coverage as needed during peak seasons. Ideal candidates will have a high school diploma and experience in dispatch or readymix operations.