Dispatch & Customer Service Specialist - Ready-Mix

CRH; City of Albany (NY); Vor Ort; USD 37.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and disability cover

Retirement savings plan

Health and wellness programs

Growth opportunities

Zusammenfassung

Callanan Industries, Inc., a CRH Company, is seeking a Customer Service/Dispatch professional to take and process orders for ready-mixed concrete and to schedule deliveries. You will communicate with customers, coordinate with multiple departments, and help ensure accurate reporting and timely information delivery.

The role emphasizes strong computer skills, attention to detail, and a readiness to work overtime, including summer weekends, to meet delivery schedules.

Qualifikationen

• High school graduate or equivalent.
• Customer service experience.
• Dispatch experience preferred.
• Readymix experience preferred.

Aufgaben

• Take and process customer orders for ready-mixed concrete.
• Schedule orders and dispatch trucks.
• Communicate with customers and provide exceptional customer service.
• Collaborate with all departments.
• Organize and send requested reports and/or order information to customers.
• Keep the Customer Service/Dispatch Manager and sales department informed of problems or concerns throughout the day that may require their knowledge or attention.
• Communicate directly with the Customer Service/Dispatch Manager regarding any available delivery slots when the schedule books up.
• Other duties as assigned.

Kenntnisse

Customer service

Computer skills

Attention to detail

Independent work

Attendance & safety

Overtime availability

Interpersonal communication

Regulatory compliance

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Callanan Industries, Inc., a CRH Company, is seeking a Customer Service/Dispatch professional to take and process orders for ready-mixed concrete and to schedule deliveries. You will communicate with customers, coordinate with multiple departments, and help ensure accurate reporting and timely information delivery.

The role emphasizes strong computer skills, attention to detail, and a readiness to work overtime, including summer weekends, to meet delivery schedules.