Dispatch/ Customer Service Representative 1

CRH; City of Albany (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and disability cover

Retirement savings plan

Health and wellness programs

Growth opportunities

Job summary

Callanan Industries, Inc., a CRH Company, is seeking a Customer Service/Dispatch professional to take and process orders for ready-mixed concrete and to schedule deliveries. You will communicate with customers, coordinate with multiple departments, and help ensure accurate reporting and timely information delivery.

The role emphasizes strong computer skills, attention to detail, and a readiness to work overtime, including summer weekends, to meet delivery schedules.

Qualifications

• High school graduate or equivalent.
• Customer service experience.
• Dispatch experience preferred.
• Readymix experience preferred.

Responsibilities

• Take and process customer orders for ready-mixed concrete.
• Schedule orders and dispatch trucks.
• Communicate with customers and provide exceptional customer service.
• Collaborate with all departments.
• Organize and send requested reports and/or order information to customers.
• Keep the Customer Service/Dispatch Manager and sales department informed of problems or concerns throughout the day that may require their knowledge or attention.
• Communicate directly with the Customer Service/Dispatch Manager regarding any available delivery slots when the schedule books up.
• Other duties as assigned.

Skills

Customer service

Computer skills

Attention to detail

Independent work

Attendance & safety

Overtime availability

Interpersonal communication

Regulatory compliance

Education

High school diploma or equivalent

Job description

Callanan Industries Inc., a CRH Company, is a leading supplier of paving materials and construction services in New York State. We provide a complete range of high-quality aggregates, asphalt, ready-mix concrete products, and construction paving services to state, federal, municipal, commercial, and private customers. Callanan has been in business since 1883 and would not have such a long and successful track record were it not for our employees. We consider our employees our greatest strength, and we constantly strive to improve as an employer. We live by the saying, "We Make Safety Our Family Business." Safety is a core value, and employees support one another to promote a culture of safety throughout the company.

Job Description Summary

• Take and process customer orders for ready-mixed concrete
• Schedule orders and dispatch trucks
• Communicate with customers and provide exceptional customer service
• Collaborate with all departments
• Organize and send requested reports and/or order information to customers
• Keep the Customer Service/Dispatch Manager and sales department informed of problems or concerns throughout the day that may require their knowledge or attention
• Communicate directly with the Customer Service/Dispatch Manager regarding any available delivery slots when the schedule books up
• Other duties as assigned

Requirements

• Candidate must be energetic and customer friendly with the ability to work in a fast paced team atmosphere that focuses around the customer in the concrete & construction industry.
• Strong computer skills
• Strong attention to detail
• Demonstrate the ability to work independently, without direct supervision
• Demonstrate good performance, safety and attendance
• Demonstrate a willingness to work overtime and weekends/holidays, especially during the summer season
• Demonstrates ability to work and communicate well with Supervisors, Dispatchers, Drivers and other employees
• Demonstrate the ability to conform to and maintain MSHA, OSHA, DOT and all other company or governmental state rules and regulations.
• Pre employment screenings are required.
• Regular and predictable attendance at assigned times is required

Education/Experience

• High school graduate or equivalent
• Customer service experience
• Dispatch experience is preferred
• Readymix experience is preferred

What CRH Offers You

• Pay range is $27.00-$29.00/hour
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

Callanan Industries, Inc., a CRH Company, is an affirmatively action and equal opportunity employer.

EOE/Vet/Disability--If you want to know more, please click on this link.