Dispatch Coordinator – Restoration Scheduling & Support

SERVPRO of Vacaville / Dixon; Dallas (TX); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Benefits

Career progression

Professional development

Paid time off

Training & development

Vision insurance

Job summary

SERVPRO of Duncanville/DeSoto is seeking a Dispatch Coordinator to schedule restoration teams to customer locations and coordinate with management. The role requires ensuring accurate routing, data entry, and strong customer service to drive efficient project start-ups.

The position emphasizes multitasking in a fast-paced office, with responsibilities across calls, scheduling, and cross-department collaboration. Training and advancement opportunities are available within the SERVPRO network.

Qualifications

• High school diploma/GED (preferred).
• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail oriented in a fast-paced environment.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications.
• Collaborate and assist with other departments, as needed.

Skills

Customer service

Dispatch coordination

Data entry

Multitasking

Geographical knowledge

Scheduling software

Education

High school diploma/GED

Tools

Scheduling software

Job description

SERVPRO of Duncanville/DeSoto is seeking a Dispatch Coordinator to schedule restoration teams to customer locations and coordinate with management. The role requires ensuring accurate routing, data entry, and strong customer service to drive efficient project start-ups.

The position emphasizes multitasking in a fast-paced office, with responsibilities across calls, scheduling, and cross-department collaboration. Training and advancement opportunities are available within the SERVPRO network.