Dispatch Coordinator – HVAC & Field Tech Support

All Pro Plumbing, Heating & Air; Ballou (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO & Holidays

401(k) & IRA

Life & Disability Insurance

Retirement Savings Plan

Job summary

All Pro Plumbing, Heating & Air is hiring for a dispatch-focused role in California. You will schedule and dispatch technicians for service calls, maintenance, and emergencies, while prioritizing urgent requests and managing technician availability.

The role emphasizes strong communication, organizational skills, and the ability to handle inquiries via phone, email, and other channels. A background in plumbing, HVAC, or electrical service support is preferred, with flexibility to work evenings

Qualifications

• 2+ years of dispatch experience.
• 2+ years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively.
• Flexibility to work varying shifts, including evenings and weekends if necessary.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.

Skills

Dispatch experience

Customer service

Communication skills

Organizational skills

Multitasking

Flexibility

Job description

All Pro Plumbing, Heating & Air is hiring for a dispatch-focused role in California. You will schedule and dispatch technicians for service calls, maintenance, and emergencies, while prioritizing urgent requests and managing technician availability.

The role emphasizes strong communication, organizational skills, and the ability to handle inquiries via phone, email, and other channels. A background in plumbing, HVAC, or electrical service support is preferred, with flexibility to work evenings