Dispatch Specialist — Fast-Paced Home Services

Allbritten; Fresno (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off and Paid Holidays

Weekly payroll

Pancake Breakfast on last Thursday

Team activities

Job summary

Allbritten is seeking an organized Dispatcher to coordinate service calls and route field technicians for residential and light commercial work in California. You will be the central hub between customers, technicians, and management, ensuring on-time arrivals and smooth communication.

The role requires strong multitasking, calm decision-making under pressure, and proficiency with dispatch systems. HVAC, Plumbing, Electrical, and Sewer service experience is a plus; bilingualism is beneficial but

Qualifications

• High school diploma or equivalent.
• Minimum 1 year dispatching, scheduling, call center, or customer service experience (home services industry preferred).
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Proficiency with computers, dispatch software, and multi-line phone systems.

Responsibilities

• Schedule, dispatch, and route field technicians for residential and light commercial service calls.
• Monitor technician progress throughout the day and adjust schedules as needed based on emergencies, cancellations, delays, or call volume.
• Serve as a primary point of contact between technicians, customers, and internal teams.
• Communicate arrival windows, delays, and job updates to customers in a professional and empathetic manner.
• Utilize dispatch and field service software to track job status, technician locations, and completion times.
• Maintain accurate service records, notes, and updates in the dispatch system.
• Support call-taking during high call-volume periods as needed.
• Identify opportunities to improve scheduling efficiency, route optimization, and customer satisfaction.
• Escalate service issues, customer concerns, or field challenges to management appropriately.
• Adhere to Allbritten’s policies, procedures, and safety standards at all times.

Skills

Dispatching

Scheduling

Customer service

Communication

Multitasking

Education

High school diploma

Tools

ServiceTitan

CRM software

Dispatch software

Job description

Allbritten is seeking an organized Dispatcher to coordinate service calls and route field technicians for residential and light commercial work in California. You will be the central hub between customers, technicians, and management, ensuring on-time arrivals and smooth communication.

The role requires strong multitasking, calm decision-making under pressure, and proficiency with dispatch systems. HVAC, Plumbing, Electrical, and Sewer service experience is a plus; bilingualism is beneficial but