Service Dispatch & Routing Coordinator

Divine Electric & Plumbing; San Rafael (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Weekly pay with incentives

Company events & PTO

Growth opportunities

Job summary

Divine Electric & Plumbing is seeking a Dispatcher to coordinate service calls for our technicians in California. You will schedule appointments, assign technicians by location and expertise, and provide updates to customers and staff.

You will maintain records, track progress, and optimize routes to boost efficiency and customer satisfaction. The role requires strong communication, proficiency with dispatch software (ServiceTitan preferred), and a high school diploma or GED.

Qualifications

• Experience working in scheduling and dispatch; ability to coordinate multiple jobs simultaneously.
• Strong verbal and written communication skills.
• Typing speed 35+ WPM often required.
• Excellent phone etiquette and calm under pressure.

Responsibilities

• Schedule appointments and assign technicians based on location and expertise.
• Coordinate dispatch and ensure timely responses to customer requests.
• Communicate updates to customers and field staff; address issues during service visits.
• Maintain records of service calls and track job progress.
• Optimize routes to improve efficiency and reduce travel time.

Education

High school diploma or GED

Tools

ServiceTitan

Microsoft Office

Job description

Divine Electric & Plumbing is seeking a Dispatcher to coordinate service calls for our technicians in California. You will schedule appointments, assign technicians by location and expertise, and provide updates to customers and staff.

You will maintain records, track progress, and optimize routes to boost efficiency and customer satisfaction. The role requires strong communication, proficiency with dispatch software (ServiceTitan preferred), and a high school diploma or GED.