Dispatch Coordinator — Connect Technicians with Clients

Velocity; Holland (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Paid Sick Time

401K – with Employer Match

Company provided Life Insurance

Short/Long-Term Disability

Supplemental Benefits Available

Job summary

Velocity MSC is seeking a dedicated Dispatch professional in Holland, OH to act as the communications hub between customers and Velocity field technicians. You will manage job dispatches, schedule visits, and ensure timely information flow to keep work on track.

Ideal candidates will have strong communication, basic networking knowledge, and proficiency with Excel and Outlook. Training is provided onsite during the initial days, with opportunities for growth within the company.

Qualifications

• Excellent communication skills and ability to stay composed in challenging situations.
• Strong customer service orientation and problem-solving abilities.
• Willingness to negotiate and coordinate with customers and technicians.

Responsibilities

• Dispatch jobs to technicians from our database.
• Schedule appointments for the jobs with technicians.
• Coordinate access to job sites and verify arrivals for appointments.
• Recruit technicians for current and future jobs.
• Arrange special equipment as needed for job sites.

Skills

Excellent communication

Customer service orientation

Negotiation

Education

High school diploma or GED

Tools

Microsoft Excel

Outlook

Job description

Velocity MSC is seeking a dedicated Dispatch professional in Holland, OH to act as the communications hub between customers and Velocity field technicians. You will manage job dispatches, schedule visits, and ensure timely information flow to keep work on track.

Ideal candidates will have strong communication, basic networking knowledge, and proficiency with Excel and Outlook. Training is provided onsite during the initial days, with opportunities for growth within the company.