Product Integration Technician - (Onsite in Swanton, OH)

Velocity, A Managed Solutions Company; Swanton Township (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

PTO & Paid Holidays

Paid Sick Time

Paid Parental Leave

401K with Employer Match

Life Insurance

Short/Long-Term Disability

Supplemental Benefits

Job summary

Velocity MSC seeks a Product Integration Technician to configure, process, and package network, television, and phone devices in a fast-paced facility. You will document activities and support customers while maintaining high quality and accuracy.

The role requires organization, attention to detail, and the ability to work under deadlines. Training starts on first shift, then you’ll move to the assigned 10:30am–7pm shift with Saturdays on a rotating basis.

Qualifications

• Associate degree or equivalent is preferred.
• Intermediate computer and electronics skills.
• Ability to read and interpret technical documentation.
• Basic software proficiency including Windows and Office.
• Good note taking, organization, and teamwork under deadlines.

Responsibilities

• Configure, process, and package network, TV, and phone devices with quality and speed.
• Meet daily, weekly, and monthly production goals.
• Maintain inventory accuracy and work area organization.
• Provide technical assistance to customer support.
• Cross-train and adapt to changing duties as needed.

Skills

Computer skills

Electronics skills

Tools & calibration

Technical documentation

Note taking

Multi-tasking

Education

Associate degree or equivalent

Tools

Windows

Microsoft Office

Job description

General Summary

The Product Integration Technician position at Velocity works out of our world-class Enterprise Solutions Repair and Logistics Facility. This position configures, processes, and packages network, television, and phones devices; as well as documents any and all activities performed while handling these devices. A high degree of personal responsibility and commitment to quality and excellence is required for the position. The position also provides technical and operational assistance to clients, customers, and to our customer support facility.

The shift for this opportunity is :

M-F 10:30am-7pm and rotational Saturdays.

Training for this role will be on 1st shift. After you successfully complete training, you will work your appropriate shift.

Principal Duties and Responsibilities

• Configure, process, and package network, television, and phone devices with a high degree of quality, efficiency, and consistency.
• Keep to a strict and high-pace schedule and meet all deadlines for shipment of devices.
• Follow specific best practices to configure and process devices properly.
• Ability to understand and develop technical information.
• Maintain a world-class level of quality for all configuration and processing efforts while constantly striving for the highest level of efficiency and speed.
• Meet daily, weekly, and monthly production goals.
• Follow and be an active participant in an accurate inventory control program.
• Provide technical assistance to customer support.
• Keep workstation and area clean and organized.
• Able to be cross-trained and flexible in regards to responsibilities and competencies.

Qualifications

• Intermediate level of computer and electronics skills.
• Functional ability to use tools and calibration instruments.
• Ability to interpret technical documentation.
• Working knowledge of Windows, Microsoft Office, and other basic software.
• Clear and concise note taking ability.
• Ability to contribute to the team while completing individual tasks.
• Attention to detail.
• Ability to multi task.
• Possess independent work skills and ability to work under deadlines.
• Ability to remain composed in stressful situations.
• Critical thinking skills to assist in problem solving.
• Flexible in daily duties to contribute to the Company’s over-all goals.
• Ability to maintain a good working relationship with fellow co-workers.

Experience and Education

• Associate's degree or equivalent from a two-year College or technical school or equivalent combination of education and experience is preferred

Why you’ll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let’s go!

Our Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• Paid Sick Time
• Paid Parental Leave
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, vet