Dispatcher & Scheduler for Field Techs — Remote Weekends

Velocity, A Managed Solutions Company; Holland (OH); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A managed solutions company in Holland, OH, is seeking a Dispatcher to act as a communication point between technicians and customers. Responsibilities include scheduling appointments, verifying technician arrivals, and managing job requests. Ideal candidates will have a high school diploma and excellent communication skills, with the capability to multi-task in high-pressure situations. Weekend remote work is available after training.

Qualifications

• Must be able to communicate effectively with customers and technicians.
• Ability to manage multiple tasks simultaneously.
• Knowledge of how to negotiate and schedule appointments.

Responsibilities

• Dispatch jobs from customers to technicians in the database.
• Schedule appointments with technicians for jobs.
• Ensure technicians are on schedule.
• Provide access to job sites for technicians as necessary.
• Recruit technicians for current and future jobs.
• Coordinate special equipment logistics for job sites.

Skills

Excellent communication skills

Calm under pressure

Multi-tasking

Telephone etiquette

Knowledge of networking principles

Education

High school diploma or GED

Job description

A managed solutions company in Holland, OH, is seeking a Dispatcher to act as a communication point between technicians and customers. Responsibilities include scheduling appointments, verifying technician arrivals, and managing job requests. Ideal candidates will have a high school diploma and excellent communication skills, with the capability to multi-task in high-pressure situations. Weekend remote work is available after training.