Dispatcher

Velocity, A Managed Solutions Company; Holland (OH); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A managed solutions company in Holland, OH, is seeking a Dispatcher to act as a communication point between technicians and customers. Responsibilities include scheduling appointments, verifying technician arrivals, and managing job requests. Ideal candidates will have a high school diploma and excellent communication skills, with the capability to multi-task in high-pressure situations. Weekend remote work is available after training.

Qualifications

• Must be able to communicate effectively with customers and technicians.
• Ability to manage multiple tasks simultaneously.
• Knowledge of how to negotiate and schedule appointments.

Responsibilities

• Dispatch jobs from customers to technicians in the database.
• Schedule appointments with technicians for jobs.
• Ensure technicians are on schedule.
• Provide access to job sites for technicians as necessary.
• Recruit technicians for current and future jobs.
• Coordinate special equipment logistics for job sites.

Skills

Excellent communication skills

Calm under pressure

Multi-tasking

Telephone etiquette

Knowledge of networking principles

Education

High school diploma or GED

Job description

Join to apply for the Dispatcher role at Velocity, A Managed Solutions Company.

Velocity is seeking to hire Dispatchers to act as a communication point for our Velocity Field Technicians and customers. The Dispatch Coordinators receive requests, transmit messages and schedule technicians from the Velocity database to customer sites. This position involves verifying arrivals, negotiating pricing with technicians, and following up on scheduled appointments.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in challenging situations. Ideal candidates also will be able to multi-task as well as take the appropriate action with little supervision.

This role requires onsite training at our Holland, OH office location. Training will take place Monday through Friday from 9am-5:30pm EST. Upon completion of training, ideal candidates must be able to work the following shifts listed below.

• Tuesday-Saturday 8am-4:30pm EST
• Tuesday-Saturday 9am-5:30pm EST
• Sunday-Thursday 9am-5:30pm EST
• Monday-Friday 2pm-10:30pm EST

All Candidates can work remotely on the weekends.

As a Dispatcher with Velocity, expect to:

• Dispatch jobs sent to us from our customers to the technicians in our database.
• Schedule appointments for the jobs with the technicians.
• Work with customers to gain access to job sites as required.
• Verify the technicians are not missing their appointments.
• Recruit technicians for current and/or future jobs.
• Coordinate getting \"special\" equipment to job sites for technicians to use.

This job might be for you if you:

• Have a High school diploma or GED
• Can work one weekend day each week
• Have excellent telephone etiquette and portray confidence in speaking with people over the telephone
• Have knowledge of networking principles and technologies