Dispatch Coordinator

SERVPRO of Mount Ephraim/Bellmawr; Trenton (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Dispatch Coordinator, where your organizational skills and customer service expertise will shine. In this pivotal role, you'll coordinate restoration teams, manage scheduling software, and ensure efficient communication with customers. This position offers competitive compensation and opportunities for career advancement in a dynamic office environment. If you're detail-oriented and thrive in fast-paced settings, this is the perfect opportunity to make a real impact in people's lives during their time of need.

Benefits

Bonus based on performance

Opportunity for advancement

Paid time off

Competitive compensation

Superior benefits

Career progression

Professional development

Qualifications

• 2+ years of customer service or office experience preferred.
• Prior dispatch experience is a plus.

Responsibilities

• Dispatch and schedule restoration teams for incoming projects.
• Maintain scheduling software for team routing.
• Handle incoming calls and inquiries.

Skills

Customer Service

Organizational Skills

Multitasking

Data Entry

Knowledge of Local Area

Education

High School Diploma or GED

Tools

Scheduling Software

Computer Applications

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Join SERVPRO of Mount Ephraim/Bellmawr as a Dispatch Coordinator!

SERVPRO of Mount Ephraim/Bellmawr offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the Dispatch Coordinator, you will assist with scheduling teams to customer locations to assess and complete necessary work. If you are organized, possess outstanding customer service skills, and strive to assist others in their time of need, you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team
• Review and maintain scheduling software to ensure appropriate team routing
• Perform detailed and accurate data entry
• Handle incoming calls regarding past services, follow-ups on current projects, and general inquiries
• Collaborate with other departments as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience (preferred)
• Ability to multitask and remain detail-oriented
• Knowledge of the local geographical area (preferred)
• Proficiency in relevant computer applications

Skills, Physical Demands, and Competencies

This role is sedentary in a fast-paced office environment. Some filing is required, which may involve lifting files, opening filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check is required, subject to applicable law.

Each SERVPRO Franchise is independently owned and operated.

All employees are hired by, employed by, and under the supervision of an independently owned and operated SERVPRO Franchise. They are not employed by or under the control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC. All sample forms provided are for informational purposes and should be reviewed and approved by legal counsel for compliance. In this role, you will estimate work needed based on customer calls and dispatch teams accordingly.