Dispatch Coordinator

SERVPRO of Mount Ephraim/Bellmawr; Gloucester City (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Dispatch Coordinator to streamline team scheduling and enhance customer service. In this vital role, you will manage incoming leads, coordinate restoration teams, and ensure efficient operations in a fast-paced office environment. The ideal candidate will possess strong organizational skills and a commitment to customer satisfaction. This position offers opportunities for professional development and career progression, making it a fantastic opportunity for those looking to grow in a supportive and dynamic workplace.

Benefits

Bonus based on performance

Opportunity for advancement

Paid time off

Competitive compensation

Superior benefits

Career progression

Professional development

Qualifications

• 2+ years of customer service or office experience preferred.
• Ability to multitask and maintain attention to detail.

Responsibilities

• Dispatch and schedule restoration teams to customer locations.
• Perform detailed and accurate data entry and maintain scheduling software.

Skills

Customer Service Skills

Organizational Skills

Multitasking Ability

Attention to Detail

Education

High School Diploma/GED

Tools

Scheduling Software

Computer Applications

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Servpro of Mount Ephraim/Bellmawr is hiring a Dispatch Coordinator!

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the Dispatch Coordinator, you will assist with scheduling teams to customer locations to assess the work needed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need, you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team
• Review and maintain the scheduling software to ensure appropriate team routing
• Perform detailed and accurate data entry
• Handle incoming calls regarding past services, follow-ups on current projects, and general inquiries
• Collaborate with other departments as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and remain detail-oriented
• Knowledge of the local geographical area is preferred
• Proficiency in relevant computer applications

Skills, Physical Demands, and Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required, which may involve lifting files, opening filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check is required.

Each SERVPRO Franchise is independently owned and operated.

All employees are hired and employed by the franchise, not by SERVPRO Industries, LLC or the franchisor. All sample forms provided should be reviewed and approved by legal counsel for compliance. In this role, you will give an estimate of the work needed based on incoming customer calls and dispatch the work to appropriate teams within the franchise.