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An established industry player seeks a Dispatch Coordinator to oversee the daily operations of Service Technicians. This pivotal role involves managing service calls, coordinating technician schedules, and ensuring seamless communication with customers and internal teams. Ideal candidates will possess strong organizational skills, a knack for multitasking, and a commitment to delivering exceptional customer service. Join a team that values growth and teamwork in a supportive office environment, where your contributions will directly impact service efficiency and customer satisfaction.
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The Dispatch Coordinator will manage the daily schedules of Service Technicians and handle incoming service calls. Responsibilities include dispatching technicians, maintaining the customer database, and updating customers and internal teams on service progress, such as lead times and dispatch schedules. Clear and concise communication is essential to deliver top-quality customer service efficiently.
Work is performed in a typical office environment. Employees may need to: