Service/Dispatch Coordinator – Cincinnati, OH

Ahequip; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service/Dispatch Coordinator to enhance their service department in Cincinnati. This role involves overseeing the rental fleet, coordinating schedules, and ensuring customer service excellence. You will collaborate closely with the Service Manager and technicians to streamline operations and maintain high service standards. If you thrive in a dynamic environment and are passionate about providing top-notch customer support, this opportunity is perfect for you. Join a team that values integrity, responsiveness, and continuous learning, and contribute to eliminating inefficiencies in compressed air systems.

Qualifications

• Ability to track and organize information accurately using software.
• Self-sufficient in planning daily tasks and communicating service needs.

Responsibilities

• Oversee service schedule and develop dispatch plans with the Service Manager.
• Serve as the primary customer service contact for department inquiries.

Skills

Organizational Skills

Customer Service

Communication Skills

Planning

Proactive Problem Solving

Tools

Various Software Systems

Job description

Service/Dispatch Coordinator – Cincinnati, OH

Job Opening for Service/Dispatch Coordinator – Cincinnati, OH

Summary:

Provide support in the service department while overseeing the rental fleet. Coordinate schedule updates and plan with the Service Manager to communicate with the field service team. Provide customer service by receiving service calls and coordinating responses to customer needs.

Daily Responsibilities:

1. In partnership with the Service Manager, oversee the service schedule and develop a plan for dispatching service technicians.
2. Confirm that parts and tools are ready for jobs as outlined in the service schedule.
3. Maintain the service follow-up list and track customer service requests.
4. Oversee the process to ensure follow-up quotes are completed and scheduled.
5. Communicate with technicians regarding parts needed/identification.
6. Manage the process to quote air end rebuilds.
7. Oversee the rental fleet and tracking process.
8. Support the Service Manager in responding to technician requests and needs.
9. Partner with Sales and Account Managers to provide information regarding customer service needs.
10. Lead the process of daily PM parts pulling for the next day's service schedule.
11. Serve as the primary customer service contact for answering department phone calls.
12. Perform additional duties as assigned to adapt to changing business conditions.

Job Requirements:

• Ability to track and organize information accurately using various software systems.
• Self-sufficient in planning daily tasks and proactively communicating the status of service needs.
• Ability to lift up to 50 pounds regularly.
• Excellent communication skills and strong customer service orientation.
• Pre-employment screening includes a background check and drug screen. A clean driving record is required.

Personal Characteristics:

• Align with AHE Mission in helping customers achieve their goals by eliminating compressed air system downtime and inefficiencies.
• Display AHE Core Values of Integrity, Responsiveness, Continuous Learning, and Enjoyment.
• Be a team contributor and adaptable to customer and business needs.

Please include the position you are applying for. Resumes remain active for six (6) months. You will receive email confirmation upon receipt. If your skills and experience match our needs, we will contact you.

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