Dispatch Coordinator

SERVPRO of Mount Ephraim/Bellmawr; Gloucester City (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Dispatch Coordinator to join their dynamic team. In this role, you'll be pivotal in scheduling restoration teams and managing incoming customer communications. If you're organized, possess excellent customer service skills, and thrive in a fast-paced environment, this opportunity is perfect for you. The company offers competitive compensation and a supportive atmosphere for professional growth. Join a team dedicated to helping others during their time of need and enjoy a rewarding career with opportunities for advancement.

Benefits

Bonus based on performance

Opportunity for advancement

Paid time off

Competitive compensation

Superior benefits

Career progression

Professional development

Qualifications

• 2+ years of customer service or office experience required.
• Prior dispatch experience is preferred.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads.
• Maintain scheduling software and perform data entry.
• Handle incoming calls and assist with inquiries.

Skills

Customer Service

Organizational Skills

Multitasking

Data Entry

Knowledge of Local Area

Education

High School Diploma/GED

Tools

Scheduling Software

Computer Applications

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off

SERVPRO of Mount Ephraim/Bellmawr is hiring a Dispatch Coordinator!

Benefits

SERVPRO of Mount Ephraim/Bellmawr offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.