Scheduling Coordinator - Scheduling & Dispatch

WeLink Communications, Inc; Lehi (UT); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a pioneering wireless internet service provider as a Scheduling Coordinator. In this role, you'll coordinate the activities of field teams, ensuring customer satisfaction through effective scheduling and communication. This position offers the chance to work in a dynamic environment, where your organizational skills and attention to detail will directly impact the efficiency of our technicians and the satisfaction of our customers. Embrace the opportunity to contribute to a company that values innovation and quality service in delivering alternatives to traditional internet providers.

Benefits

Medical with HSA contribution

Vision insurance

Long Term Disability

Short Term Disability

401(k) with company match

Paid Time Off (PTO)

10 Paid Holidays

Qualifications

• Experience in scheduling and dispatching for field teams.
• Ability to coordinate multiple technicians efficiently.

Responsibilities

• Schedule appointments and work orders to maximize technician productivity.
• Act as a liaison between sales, technicians, and customers.

Skills

Detail-oriented

Organizational skills

Flexibility

Creative problem solving

Salesforce

Slack

Google Suite

Amazon Connect

Job description

Scheduling Coordinator - Scheduling and Dispatch

About WeLink

WeLink is a next-generation wireless internet service provider. We use the latest millimeter wave technology (including our own custom radios) and a proprietary and patent-pending approach to network deployment that allows us to deploy fiber-like networks faster and more cost-effectively than anyone else.

We were founded by experienced fixed-wireless veterans and have spent the past couple of years developing technology and refining our approach. At WeLink we place a strong emphasis on delivering quality service and maintaining an excellent customer experience.

If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and pioneer a better wireless future for the world, join us.

Job Description

WeLink is looking for a scheduling coordinator to help coordinate the activities of our field teams to ensure complete customer satisfaction. Our Scheduling Coordinators are responsible for maintaining the schedule of 10-20 technicians, updating ticketing systems and our CRM, and communicating with customers to confirm appointments or reset expectations.

Essential Job Functions

• Schedule appointments and work orders needed to maximize tech productivity.
• Responsible for creating work orders, providing status to the customer and following up with technicians.
• Complete daily reports.
• Act as a liaison between sales representatives, technicians, and customers.
• Ensuring technician efficiency in the field through quick responses.
• Scheduled Hours: Tuesday-Saturday 8:00am - 5pm
  • Variable hours
  • Tuesday-Friday 8am-5pm
  • March-Oct Saturdays: 10am-7pm MST,
  • Nov-Feb Saturdays 8am-5pm MST

Experience/Qualifications

• Detail-oriented
• Great organizational skills
• Ability to learn quickly
• Flexibility and creative problem solving
• Experience with Salesforce, Slack, Google Suite, Amazon Connect is preferred
• Previous experience working in a team environment
• Medical (+ HSA company contribution)
• Vision
• Long Term Disability
• Short Term Disability
• 401(k) with a company match
• PTO
• 10 Paid Holidays

Candidates may work remotely in any of the following states: AZ, CA, CO, CT, DC, FL, GA, HI, IN, MO, MD, NC, NV, NY, OK, PA, SC, TX, TN, UT, VA, WA

*We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals, regardless of race, color, religion, sex, national origin, disability, age, or any other status protected by applicable law.