Dispatch Coordinator

Phoenix Crane Service; Mableton (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Dispatch Coordinator to manage complex scheduling and customer service tasks. This role requires a self-starter who thrives in dynamic environments, demonstrating strong communication and problem-solving skills. The Dispatch Coordinator will oversee communications, manage schedules, and ensure data accuracy while working closely with internal teams. With the flexibility to work remotely during nights and weekends, this position offers an exciting opportunity for those who excel in fast-paced settings and are eager to contribute to a vital operational role in the construction and logistics sectors.

Qualifications

• Must manage dynamic situations with strong communication skills.
• Ability to work independently with a high attention to detail.

Responsibilities

• Manage communications through multiple channels daily.
• Assist in preparation of documents related to Accounts Receivables.

Skills

Strong communication skills

Problem-solving

Attention to detail

Ability to work independently

Time management

Tools

Visual Dispatch

Google Earth/Maps

MS Office Suite

Job description

Direct message the job poster from Phoenix Crane Service.

The Dispatch Coordinator position requires an individual that can manage dynamic and complex situations. The position requires a self-starter who is very detailed, task driven, and operationally focused. Strong communication skills are a requirement. A Dispatch Coordinator position requires 50-60 hours per week and the ability to work remotely on nights and weekends. This is a customer service and solutions position.

RESPONSIBILITIES (list is not inclusive)

Core Responsibilities

1. Must manage communications through multiple channels daily (Phone, E-mail, etc.).
2. Must be able to manage daily, weekly, and monthly schedules and work directly with the internal sales team members, operations management, and the service team.
3. Communicate scheduling activities between customers, sales, the operations team, operators, and truck drivers.
4. Keep detailed notes on customer interactions and activities.
5. Assist in preparation of documents relative to Accounts Receivables (Purchase Order procurement).
6. Must be proficient with applications to aid in Dispatch operations, i.e., Visual Dispatch, Google Earth/Maps, MS Office Suite.
7. Able to work in a fast-paced dynamic environment and meet deadlines.
8. Responsible for ensuring data entry accuracy & scheduling efficiency.
9. Assist in monitoring operator/driver hours and yard time.
10. Assist with the management of equipment such as spreader bars, man baskets, trailers, and additional non-crane related inventory.
11. Must be able to work independently and effectively with minimal direct supervision.
12. Must communicate clearly and efficiently to all PCS Corporate departments as required (Operations, Office/Clerical, Sales, Dispatch, and Service).
13. Must understand equipment capabilities and be knowledgeable with FMCSA/OSHA/MSHA/etc. rules and regulations.
14. Knowledgeable and compliant with all PCS Policies, Procedures and Operating Guidelines.

Customer Service Responsibilities

1. Must be able to solve complex issues revolving around:
2. Customer – Scheduling related, service level issues, time discrepancies, last minute adjustments to scheduling.
3. Employee – Job ticket clarification, time management, last minute adjustments to scheduling.
4. Extract information from customers who are not familiar with the crane rental process.
5. Must be able to be inquisitive and drill down with direct questions.

PHYSICAL REQUIREMENTS AND PREFERRED EXPERIENCE AND SKILLS

• Must comply with PCS’s Drug Free Workplace Testing Program.
• Ability to work independently with a high attention to detail.
• Excellent oral and written communication skills.
• General product knowledge of cranes and capabilities.
• Self-starter with motivation and self-confidence.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Construction, Truck Transportation, and Transportation, Logistics, Supply Chain and Storage