Disability Claims Specialist - Technical Expert & Coach

Prudential Financial; Pennsylvania; Remote; USD 70,000 - 95,000; Full time

Job summary

Prudential Financial in the United States is seeking an experienced Disability Claims Specialist to serve as a Long-Term Disability technical expert. You will guide claim professionals, provide policy interpretation, and support the Team Lead to ensure consistent, high-quality outcomes across complex cases.

You will coach colleagues, analyze claim activity for trends, and contribute to training initiatives while ensuring claim ownership remains with the frontline professional.

Qualifications

• 3+ years of Long-Term Disability claim management experience with complex claim evaluation
• Advanced knowledge of LTDI policy provisions and medical/vocational considerations
• Ability to analyze complex claims, identify issues, and recommend sound strategies
• Proven coaching skills to develop claim professionals and improve decision quality

Responsibilities

• Serve as LT Disability expert and trusted resource on complex claim matters
• Provide guidance on policy interpretation, medical/vocational considerations, and claim strategy
• Coach professionals through complex scenarios and strengthen critical thinking
• Offer timely feedback to improve claim execution and outcomes
• Analyze claim activity to identify trends and mitigation opportunities
• Monitor claim block health with Team Lead and prioritize corrective actions
• Contribute to training and knowledge sharing for the team
• Advise on high-risk, escalated, or technically complex claims

Skills

Long-Term Disability management

Coaching

Policy interpretation

Data trend analysis

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Prudential Financial in the United States is seeking an experienced Disability Claims Specialist to serve as a Long-Term Disability technical expert. You will guide claim professionals, provide policy interpretation, and support the Team Lead to ensure consistent, high-quality outcomes across complex cases.

You will coach colleagues, analyze claim activity for trends, and contribute to training initiatives while ensuring claim ownership remains with the frontline professional.