Long-Term Disability Claims Expert & Technical Coach

Prudential Financial; Arkansas; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Pension plan

Wellness program

Stock purchase plan

Paid time off

Job summary

Prudential Financial in the United States seeks an experienced Disability Claims Specialist to serve as the Long Term Disability technical expert for the Group Insurance Disability Organization. You will guide claim professionals, provide coaching, and ensure high-quality claim outcomes while ownership remains with the claim professional.

The role emphasizes technical guidance on policy provisions, medical and vocational considerations, and complex claim matters, along with training and

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations.
• Proven ability to independently analyze complex or high-risk claim scenarios and recommend sound claim strategies.
• Demonstrated success coaching claim professionals, providing actionable feedback, and building technical capability.

Responsibilities

• Serve as a Long Term Disability technical expert to the Team Lead and claim professionals on complex claim management matters.
• Provide guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce effective claim management practices.
• Provide consultation on high-risk, escalated, or technically complex claims by identifying key considerations and recommending approaches aligned with policy provisions, procedures, and sound Long Term Disability claim management practices.
• Support the development and delivery of technical training, knowledge sharing, and skill-building activities for claim professionals.

Skills

Disability claims

Data analysis

Coaching

Policy interpretation

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Prudential Financial in the United States seeks an experienced Disability Claims Specialist to serve as the Long Term Disability technical expert for the Group Insurance Disability Organization. You will guide claim professionals, provide coaching, and ensure high-quality claim outcomes while ownership remains with the claim professional.

The role emphasizes technical guidance on policy provisions, medical and vocational considerations, and complex claim matters, along with training and