Long-Term Disability Claims Specialist (Technical Coach)

Prudential Financial; Central City (NE); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Pension plan

Wellness program

Work/Life resources

Education benefit

Employee stock purchase plan

Job summary

Prudential Financial, Inc. in the United States is seeking a Long Term Disability Claims Specialist within the Group Insurance Disability Organization.

The role blends expert claim management with coaching and guidance to a team of claim professionals, ensuring consistent, high-quality outcomes. You will partner with the Team Lead to prioritize actions, interpret policy provisions, and mentor colleagues on complex claims.

Qualifications

• Minimum 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations.
• Proven ability to independently analyze complex or high-risk claim scenarios and recommend sound strategies.
• Demonstrated success coaching claim professionals and providing actionable feedback.
• Ability to interpret claim data, inventory indicators, and activity trends to identify emerging risks and improve claim quality.

Responsibilities

• Serve as a Long Term Disability technical expert to the Team Lead and professionals on complex claim matters.
• Provide guidance on policy interpretation, medical/vocational considerations, and benefit eligibility.
• Coach professionals through complex scenarios to strengthen critical thinking and decision quality.
• Offer timely, actionable feedback to improve execution and claims outcomes.
• Analyze claim activity to identify trends, risks, and opportunities for coaching or process improvement.
• Support team in monitoring claim block health and prioritizing corrective actions.

Skills

Long-Term Disability

Coaching

Data analysis

MS Teams

Microsoft Excel

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial, Inc. in the United States is seeking a Long Term Disability Claims Specialist within the Group Insurance Disability Organization.

The role blends expert claim management with coaching and guidance to a team of claim professionals, ensuring consistent, high-quality outcomes. You will partner with the Team Lead to prioritize actions, interpret policy provisions, and mentor colleagues on complex claims.