Director, Workplace Experience & Hospitality

SPS; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Employee Recognition

Paid Time Off

Bonuses

Comprehensive Benefits

Job summary

SPS is seeking a dynamic Workplace Solutions Manager in Houston to lead the delivery of integrated workplace services for a premier client location. The role blends front-of-house hospitality, workplace experience, and office services oversight to create a seamless, engaging environment for employees, guests, and stakeholders.

You will lead programs, events, and engagement opportunities, partner with facilities, technology, security, and service providers, and drive a hospitality-first culture

Qualifications

• Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or related field.
• 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services.
• 3+ years of leadership experience managing multidisciplinary teams.
• Proven experience overseeing both customer-facing and operational service functions.
• Strong project management, organizational, and problem-solving skills.
• Exceptional communication and relationship-building abilities.
• Advanced proficiency in Microsoft Office applications.

Responsibilities

• Lead the Workplace Experience and develop a strategy to enhance employee engagement, productivity, and culture.
• Oversee front-of-house operations: reception, concierge, conference services, hospitality, and visitor management.
• Manage back-of-house operations: mailroom, shipping/receiving, office services, and workflow efficiency.
• Lead teams and service partners; recruit, coach, and drive a high-performance culture.
• Drive business results through KPIs, data analysis, and budget management.

Skills

Leadership

Communication

Project management

Problem solving

Relationship building

Education

Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or related field

Tools

Microsoft Office

Job description

SPS is seeking a dynamic Workplace Solutions Manager in Houston to lead the delivery of integrated workplace services for a premier client location. The role blends front-of-house hospitality, workplace experience, and office services oversight to create a seamless, engaging environment for employees, guests, and stakeholders.

You will lead programs, events, and engagement opportunities, partner with facilities, technology, security, and service providers, and drive a hospitality-first culture