Director, Strategic Relationship Management

Human Interest; United States; Remote; USD 175,000 - 180,000; Full time

Benefits offered by this job

401(k) plan

Health plans (medical/dental/vision)

Parental leave

Stipends for remote work/team events

Team offsites

Mental health resources

Job summary

Human Interest is a high-growth fintech company focused on providing retirement benefits to small and medium-sized businesses. We are seeking a Director of Account Management to lead a high-performing team, build strategic frameworks, and drive client retention and expansion.

The role emphasizes a data-driven approach, cross-functional collaboration, and evolving the account management function as the company scales. Remote/hybrid options may be available in a fast-moving environment.

Qualifications

• 5+ years of experience leading customer-facing teams such as account management, customer success, or sales.
• Proven track record of driving customer retention and satisfaction in a SaaS/tech environment.
• Experience building and scaling high-performing teams through rapid growth.
• Strong ability to develop strategic account plans and processes that drive measurable results.
• Experience implementing systems to track customer health and team performance.
• Exceptional communication and relationship-building skills with clients and internal stakeholders.
• Data-driven approach to decision-making and performance management.

Responsibilities

• Direct a high-performing account management team that drives client retention and expansion.
• Develop and implement strategic account management frameworks with KPIs and playbooks for different client segments.
• Create scalable processes to identify upsell opportunities while maintaining exceptional client experiences.
• Partner cross-functionally with Product, Operations, and Sales to ensure seamless client journeys.
• Implement data-driven approaches to track client health, predict churn, and develop proactive interventions.
• Oversee quarterly business reviews with key clients to strengthen relationships and demonstrate ROI.
• Drive the evolution of our account management function as the company scales.
• Serve as an escalation point for complex client issues requiring executive attention.

Skills

Leadership

Customer retention

SaaS experience

Strategic account planning

Data-driven decisions

Cross-functional collaboration

Communication

Team scaling

Job description

Human Interest is a high-growth fintech company focused on providing retirement benefits to small and medium-sized businesses. We are seeking a Director of Account Management to lead a high-performing team, build strategic frameworks, and drive client retention and expansion.

The role emphasizes a data-driven approach, cross-functional collaboration, and evolving the account management function as the company scales. Remote/hybrid options may be available in a fast-moving environment.