Director, Account Management & Growth Strategy

Human Interest; Lindon (UT); On-site; USD 175,000 - 180,000; Full time

Benefits offered by this job

401(k) plan with employer match

Top health, dental, and vision plans

Unlimited access to financial tools

Job summary

Human Interest is seeking a Director of Account Management to drive client retention through strategic team leadership. The role emphasizes data-driven decision-making and implementing scalable processes to enhance client success in a SaaS environment.

The ideal candidate will have over 5 years' experience leading customer-facing teams, a proven track record in customer satisfaction, and the ability to develop strategic account management frameworks. This position offers a competitive salary and extensive benefits.

Qualifications

• 5+ years of experience leading customer-facing teams.
• Proven track record in a SaaS or technology environment.
• Experience building high-performing teams during growth.

Responsibilities

• Direct a high‑performing account management team.
• Develop and implement strategic account management frameworks.
• Create scalable processes for upsell opportunities.

Skills

Customer retention and satisfaction

Team leadership

Strategic planning

Communication skills

Data-driven decision-making

Tools

Salesforce or similar CRM platforms

Job description

Human Interest is seeking a Director of Account Management to drive client retention through strategic team leadership. The role emphasizes data-driven decision-making and implementing scalable processes to enhance client success in a SaaS environment.

The ideal candidate will have over 5 years' experience leading customer-facing teams, a proven track record in customer satisfaction, and the ability to develop strategic account management frameworks. This position offers a competitive salary and extensive benefits.