Director, Starlink Enterprise Accounts (Govt Programs)

Spacex; Washington; Hybride; USD 180 000 - 240 000; Plein temps

Résumé du poste

SpaceX is seeking a Sr. Manager to lead Starlink Enterprise Accounts for State & Local Programs in Washington, DC.

You will build and manage a high-performing team responsible for government subsidized accounts, driving revenue realization, and scaling operations with a focus on customer happiness and programmatic growth. You will partner with cross-functional teams, shape strategy, oversee contracts from signature to activation, and ensure commitments are met while expanding opportunities with

Qualifications

• 10+ years working with State & Local executives and customers to support a technical product/service
• 5+ years of direct people management experience

Responsabilités

• Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to via government subsidized programs
• Grow and build the enterprise account management function within Starlink
• Hire and lead an exceptional team
• Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible
• Develop internal goals and metrics/visualizations to measure and communicate success
• Manage all aspects of non-technical project management for government subsidized accounts
• Work with internal and external stakeholders to finalize commercial government subsidy contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally
• Ensure that contract requirements are delivered on time and meeting contract requirements
• Take an extreme ownership approach to realizing activation goals and forecasted revenue on or ahead of schedule
• Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks
• Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
• Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
• Retain and grow the value of accounts

Connaissances

Executive relationships

Strategic planning

Cross-functional leadership

Communication skills

Negotiation

Formation

Bachelor's degree

Description du poste

SpaceX is seeking a Sr. Manager to lead Starlink Enterprise Accounts for State & Local Programs in Washington, DC.

You will build and manage a high-performing team responsible for government subsidized accounts, driving revenue realization, and scaling operations with a focus on customer happiness and programmatic growth. You will partner with cross-functional teams, shape strategy, oversee contracts from signature to activation, and ensure commitments are met while expanding opportunities with