Director, Enterprise Accounts – Government Programs

SPACE EXPLORATION TECHNOLOGIES CORP; Bastrop, Northern (TX, KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

SpaceX is seeking a Sr. Manager for Starlink Enterprise Accounts focused on State & Local Programs, based in Bastrop, TX.

The role leads a team delivering Starlink to government subsidized programs, driving revenue growth while ensuring customer satisfaction and scalable operations across cross-functional partners. The ideal candidate has a track record managing large enterprise accounts, partnering with software and finance teams, and scaling a new function within a fast-moving startup

Qualifications

• 10+ years working with State & Local executives and customers to support a technical product/service.
• 4+ years of direct people management experience.

Responsibilities

• Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to via government subsidized programs.
• Grow and build the enterprise account management function within Starlink.
• Hire and lead an exceptional team.
• Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible.
• Develop internal goals and metrics/visualizations to measure and communicate success.
• Manage all aspects of non-technical project management for government subsidized accounts.
• Work with internal and external stakeholders to finalize commercial government subsidy contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally.
• Ensure that contract requirements are delivered on time and meeting contract requirements.
• Take an extreme ownership approach to realizing activation goals and forecasted revenue on or ahead of schedule.
• Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks.
• Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
• Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible.
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business.
• Retain and grow the value of accounts.

Skills

State & Local executives

People management

Job description

SpaceX is seeking a Sr. Manager for Starlink Enterprise Accounts focused on State & Local Programs, based in Bastrop, TX.

The role leads a team delivering Starlink to government subsidized programs, driving revenue growth while ensuring customer satisfaction and scalable operations across cross-functional partners. The ideal candidate has a track record managing large enterprise accounts, partnering with software and finance teams, and scaling a new function within a fast-moving startup