Senior Enterprise Accounts Leader, Government (Starlink)

Starlink; Washington (District of Columbia); On-site; USD 180,000 - 280,000; Full time

Job summary

SpaceX in Washington, DC is seeking a Sr. Manager, Starlink Enterprise Accounts for State & Local Programs to build and lead a team that delights government customers at scale.

You will manage enterprise contracts from signature through activation, drive revenue realization, and work cross-functionally to design scalable, self-service-like processes that reduce humans-in-the-loop. The ideal candidate has deep government program experience, exceptional leadership, and a proven ability to scale an

Qualifications

• Bachelor's degree required.
• 10+ years working with State & Local executives to support a technical product/service.
• 5+ years of direct people management experience.

Responsibilities

• Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to via government subsidized programs.
• Grow and build the enterprise account management function within Starlink.
• Hire and lead an exceptional team.
• Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible.
• Develop internal goals and metrics/visualizations to measure and communicate success.
• Manage all aspects of non-technical project management for government subsidized accounts.
• Work with internal and external stakeholders to finalize commercial government subsidy contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally.
• Ensure that contract requirements are delivered on time and meeting contract requirements.
• Take an extreme ownership approach to realizing activation goals and forecasted revenue on or ahead of schedule.
• Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks.
• Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
• Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible.
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business.
• Retain and grow the value of accounts.

Skills

Customer relationship management

Negotiation

Leadership

Public sector experience

Strategic planning

Education

Bachelor's degree

Job description

SpaceX in Washington, DC is seeking a Sr. Manager, Starlink Enterprise Accounts for State & Local Programs to build and lead a team that delights government customers at scale.

You will manage enterprise contracts from signature through activation, drive revenue realization, and work cross-functionally to design scalable, self-service-like processes that reduce humans-in-the-loop. The ideal candidate has deep government program experience, exceptional leadership, and a proven ability to scale an